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Ratings & Testimonials

Palazzo has over 343 reviews on Tripadvisor, with 334 of these rated as ‘excellent’ or ‘very good’ – an amazing credit to our superior service and great facilities. Click the link below to read some on Tripadvisor:


Here are some snippets of testimonials directly from our customers who stayed at Palazzo and experienced our great service and luxury, clean facilities first hand:

“WOW!! The room was impeccable. The cleanest hotel I have ever stayed in. Kiara’s warm and friendly hospitality is second to none. With in minutes, she was recommending restaurants, activities and kindly gave me a handful of complimentary DVD’s to keep my daughter entertained.”

From Bondi, Australia – Stayed October 2013, travelled with family.


” Kiara & Bob have done it again. Fantastic experience for a second time. Room immaculate, staff very friendly and helpful. Kiarra & Bob made you feel like a star, always very eager to help. Will definately be back when we visit Nelson.”

Brisbane, Australia – Stayed October 2013.


“We stayed at Palazzo in July and would highly recommend it to any visitors to Nelson. The location is perfect, really close to town and lots of lovely eateries, and Bob and Kiara really are the hosts with the most! ”

From Leeds – Stayed September 2013.


“Being a sales rep for the South Island, I travel almost every week from Nelson to Invercargill and this is by far my favourite place to stay out of them all! Kiara and Bob are the most lovely hosts and always make my stay while I’m in Nelson a very comfortable and enjoyable one. Rooms are always spotless and comfortable.”

Stefanie, Christchurch – business traveller, August 2013.


“After staying in well over 200 + different motels hotels and lodges all around the world over the last 20 years pricing from $120 to $3000 per night and I am sadly quick to criticise. Only 3 places have met my expectations and Immediately Palazzo was by far the best value for money. Palazzo is everything they claim it to be. I would not have believed Palazzo had been running for 5 years as it appeared brand new. ”

From Auckland, stayed August 2013.


“Service was really good, super friendly and gave personal attention. Room décor and amenities were modern and really clean. Had an awesome sleep on the bed and even though it is on a main road, the traffic was never annoying. Great location, really close to everything. Nelson is really beautiful, wish I could have stayed longer and seen more!”

Kerry, Auckland – stayed June 2013.


“I stumbled upon this hotel-motel purely by accident and what a superb find. The delightful couple and world travelers, Kiara and Bob have made this hotel a true home away from home. They are so welcoming and the suite they put us in was gorgeous.”

Belinda, California – stayed April 2013.